Loudvoice Terms of Use
Last updated: 14 September 2026
These Terms explain how you may use the Loudvoice app, listening service and related website, including account, playlist and sharing features (the “Service”). The Service is operated by Loud Voice Music Sdn Bhd (1379190-M) (“Loudvoice”, “we”, “us” or “our”). You can contact us at support@loudvoice.com.
By agreeing to these Terms when they are presented to you, you agree to follow them when using the Service. If you do not agree, do not create an account or continue using the Service.
1. Using Loudvoice
Loudvoice lets you discover and listen to available recordings and use features such as saved collections, playlists, songbooks and learning content. Features and available content may vary with your account, location, device and the version of the app. Some features require an account, an internet connection or an eligible entitlement.
You may use the Service for lawful purposes through the features we make available. You are responsible for your device, internet connection and any charges from your network provider. If you join a beta, some features may be unfinished, change during testing or be temporarily unavailable.
2. Your account
Give us accurate account information and keep the contact details used for sign-in and recovery current. Use only contact details and accounts you are authorised to use. Protect your device, sign-in credentials and verification codes, and do not share them with someone else to give them access to your account.
Tell us promptly if you believe someone has accessed your account without permission. We may ask you to verify ownership before changing account details, recovering access or acting on a deletion request. We will not ask you to send a password or one-time sign-in code by email.
3. Recordings and other Service content
Recordings, artwork, lyrics, songbooks, videos and other material available through the Service belong to Loudvoice or their respective rights holders. Access to content does not transfer ownership of it to you.
You may stream, view and, where the app provides the option, download content for use within the Service in accordance with the access provided to your account. An in-app download is not a purchase of a permanent, unrestricted copy. Access can depend on a valid entitlement and the content remaining available.
Sharing a Loudvoice link does not grant permission to copy or redistribute the underlying recording, image or text. Copying, distributing, broadcasting, publicly performing or commercially exploiting content beyond the permissions provided with it requires permission from the relevant rights holder, unless applicable law allows that use. Do not remove rights notices or bypass access or download restrictions. Open-source components remain subject to their own licences.
4. Your content and playlists
You retain any rights you hold in material you submit, such as your profile image, playlist title and description, and messages to support. Submit only material that you have the right to use and share, including any necessary permission from people shown in an image. Selecting someone else's recording for a playlist does not give you ownership of that recording.
You give Loudvoice a non-exclusive, royalty-free permission to host, copy, transmit, display and make technical changes to your submitted material, such as resizing an image, as needed to provide the Service and carry out your sharing choices. This permission applies wherever the Service operates and extends to providers acting for us for those purposes. It does not give us a right to sell your material as a separate product or use it to endorse unrelated products. After removal, any continued handling is limited to the purposes and retention described in our Privacy Policy and obligations under applicable law.
Choose playlist visibility and collaboration settings carefully. Public playlists may be discovered by others. An unlisted playlist can be accessed by someone with its link; it is not the same as a private playlist. A person who receives a link may pass it on. Collaboration allows other authorised participants to change playlist items according to the permissions offered by the Service. Do not put information in a shared playlist that you do not want its audience to see.
5. Respect other people and the Service
You must not use the Service to:
- Infringe copyright, privacy or other rights, or share unlawful material.
- Harass, threaten or exploit people, impersonate someone, or publish their private information without authority.
- Post spam, scams, malicious links or misleading account or playlist information.
- Distribute malware, interfere with the Service, bypass authentication or access controls, or access another person's account without permission.
- Manipulate listening activity, referrals, rewards, purchase verification or other Service records through fake accounts, automation or fraud.
- Extract or redistribute content or data through unauthorised scraping or automated collection, except where applicable law permits it.
If you believe content violates these Terms or your rights, use an available reporting feature or email us. Include the content or playlist link, what is wrong and enough information for us to investigate. For a rights complaint, explain the right you hold or your authority to act for its holder.
We may review reports and remove content, restrict sharing or suspend access where reasonably necessary to address a violation, protect people or the Service, or comply with law. We will consider the seriousness of the issue and give an explanation and opportunity to respond where reasonably possible. Immediate action may be necessary for an urgent safety, security or legal issue. You can ask us to review a decision by contacting support.
6. Paid plans, purchases and offers
This section applies when a paid plan or offer is made available to you. Before purchasing, check the features, price, currency, billing period and any trial or renewal conditions shown in the offer and the store's purchase confirmation. An auto-renewing subscription continues and is charged for each renewal period unless cancelled under the applicable store rules.
For purchases through Apple's App Store or Google Play, the relevant store's payment and subscription terms also apply. Manage or cancel the subscription through the store account used to buy it. See Apple's cancellation instructions or Google Play's cancellation instructions. Deleting the app or requesting closure of your Loudvoice account does not itself cancel a store subscription.
Cancellation and a refund are different actions. Refund eligibility depends on the applicable law, the purchase and the store's rules. You can use Apple's refund process or Google Play's refund help, and contact us for help with missing access or a disputed charge. These Terms do not make all purchases non-refundable or limit a refund or other remedy you are entitled to by law.
If a gift, referral or promotional entitlement is offered, its stated conditions apply alongside these Terms. Do not assume that an offer renews, can be transferred or can be exchanged for cash unless the offer says so. If you have unused paid value when asking to close your account, tell us so we can explain the applicable options before closure. Nothing in these Terms automatically forfeits a statutory right or unresolved payment claim.
7. Account closure and personal information
You may stop using the Service at any time. To request account closure or deletion of your personal information, contact support@loudvoice.com. We will explain the verification and next steps that apply to your request. A closure or deletion request is not a statement that every copy has already been erased. The handling of personal information, including retention and deletion, is explained in our Privacy Policy.
Closing your account ends access through that account to its saved library, playlists and other account features. Check any continuing store subscription separately as described above. A request about a Shop order or a producer account may require separate verification because those records and obligations are different from your listening account.
Our Privacy Policy explains how we handle personal information and how to exercise privacy rights. Agreement to these Terms is not permission for unrelated processing or marketing that requires a separate choice.
8. Availability, changes and ending access
We work to keep the Service available, but cannot promise that it will always be uninterrupted or free of errors. Maintenance, network failures, device limitations and changes in content rights can affect access. We may update, replace or withdraw features and content for operational, security, legal or licensing reasons.
Where a change materially reduces a paid service you have already bought, we will give reasonable notice where possible and honour the applicable cancellation, refund and other remedies. We may end an account for a serious or repeated breach of these Terms, or where required by law, following the approach in section 5. Ending access does not remove either party's existing payment obligations, privacy obligations or legal remedies.
9. Other services and app stores
Links may take you to services operated by others. Their terms and privacy notices apply to your use of those services. Purchases of physical goods or custom items from a Loudvoice Shop are separate transactions governed by the terms shown for that shop and order; these listening-service Terms do not set shipping, print-production or return conditions.
If you obtained the app from Apple, the applicable Apple app licence also governs your use of the app. Where no custom licence has been supplied, Apple's Standard End User License Agreement applies. The applicable app-store rules continue to apply to app downloads and store purchases.
10. Your legal rights and resolving problems
We will provide the Service with reasonable care and skill. Nothing in these Terms excludes or restricts consumer guarantees, privacy rights, refund rights or other protections that cannot lawfully be excluded. Our responsibility for loss or damage, and yours, is determined by applicable law. These Terms do not require you to waive access to a court, consumer tribunal or regulator.
Please contact us if something goes wrong so we can investigate and try to resolve it. Contacting us is not a condition that prevents you from seeking a legal remedy. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
11. Updates to these Terms
We may update these Terms to reflect changes to the Service or legal requirements. We will publish the revised text with an updated date and give reasonable notice of a material change before it takes effect, unless an urgent legal or security reason requires an earlier change. We will seek agreement where required by law. Changes will not take away rights that already arose from an earlier purchase or event. If you do not accept a change, you may stop using the Service and contact us about closure and any applicable cancellation or refund rights.
12. Contact
Loud Voice Music Sdn Bhd (1379190-M)
Email: support@loudvoice.com